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FAQ

Common questions

Do you accept new patients?

Yes, in every department. Book online or call us — there is no waiting list for primary care right now.

Which insurance plans do you accept?

We are in-network with BlueCross BlueShield, Aetna, Cigna, UnitedHealthcare, Humana and Medicare. Out-of-network patients receive an itemised superbill.

Can telehealth replace an in-person visit?

For many issues — rashes, infections, medication reviews, results — yes. Your clinician will tell you if they need to examine you in person.

How do I get my medical records?

Most records are in your patient portal. For full copies, choose “Medical records” above; requests are handled within 5 working days.

Is there parking?

Free validated parking for 2 hours in the Lakeshore garage, entrance on E. Ohio St. The building is fully step-free.